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Do you want loyal customers?

In today’s business environment the main concern shouldn’t be competitors, but putting your focus on customers. Customer orientation is one of the most important business fundamentals and it is here to stay. To build your customers’ trust and earn their loyalty you need to know them and use this knowledge to do the right things at the right time.

That is where our CRM solution as a service comes in.

We are official SAP Silver Partner and sell their finest ready-made software solutions. We cover the whole life-cycle of implementing and maintaining of customer experience solutions for you – from developing cloud infrastructure and custom solutions, software installations and integrations to consulting and ongoing support and maintenance.

Our CRM solution consists of the following main features and their combination.

Service Cloud

  • Tool for customer service teams
  • Omnichannel customer service with simple to complex case/ticket management capabilities including knowledge management, escalations, SLAs, notifications, workflow, status management, and follow-up actions
  • Includes a client base solution
  • Includes an overview of each customer’s history e.g. reasons for customer referrals, how quickly they are served, who served and more.

Service cloud in a nutshell

Source: SAP

Working in the Ticket List

Source: SAP

Working with tickets

Source: SAP

Sales Cloud

  • Tool for sales teams
  • Tool for finding the right contacts, locking up deals and advancing sales.
    Lead ⇒ Opportunity ⇒ Customer
  • Allows to organize email campaigns and surveys combined with an overview of which customers are agreeing to email marketing and which customers have refused and more
  • Provides an overview of all ongoing sales transactions, their status and potential sales turnover.

Sales cloud in a nutshell:

Source: SAP

Working with leads

Source: SAP

Working with opportunities

Source: SAP

Your company’s needs are our top priority, when finding the best
customer experience solutions. Get in touch and let´s talk.

How do you win with our CRM solution?

  • Personalized customer service with insight from real-time customer data and analytics
  • Improving agent productivity and first contact resolution
  • Real-time monitoring, reporting and quality analysis tools
  • Reliable, secure and integrates with your existing ICT
  • When combining it with our Contact Center solution it´s match made in heaven, because the added inbound and outbound functionality and other useful features give even more efficiency. Take a look!
  • Out-of-the-box SAP Contact Center integration
  • As time and volumes grow, a constantly evolving smart system
  • Delivered from SAP secure cloud
  • Quarterly updates and new features
  • Possibility to request new features via SAP’s Customer Influence program
  • Saving you time and IT resources because we are taking care of launching and maintaining your new customer experience solutions for you
  • Our team´s experience and proactive mindset – our systems help serving your customers 24/7
  • A long-term and stable partner, because we are in it for a long game.



Want to try before you buy? You can!

Access to a demo system gives you the chance to try before you buy. Request a free demo and consult with our experts to make a bulletproof decision by filling out the contact form below.

Let’s talk

Being among the first to offer cloud-based contact center systems already in 2002 we believe in excellence in customer service as one of the most important business fundamentals.

 

Our cloud-based services are used globally and our systems help serving clients 24/7.

 

Get answers to your unique questions, we’re here to help.
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