Success is a joint venture
Let’s talk
Being among the first to offer cloud-based contact center systems already in 2002 we believe in excellence in customer service as one of the most important business fundamentals.
Our cloud services are used globally and our systems help serving clients 24/7.
Get answers to your unique questions, we’re here to help.
Why Us?
Get the best support for your customer service and sales!
You can choose services from simple advice to fully operational Contact Center and CRM systems.
A partnership with IPCC gives you:
Your team
Madis keeps all servers and core network running 24/7. 20 years of experience in VoIP field as System Administrator and developer has taught him how to separate the wheat from the chaff and put energy to the right place. His mantra “start fast & simple, improve it later to perfection“ makes systems that we set up for our customers reliable and easily manageable.
Madis Malv | System Administrator
Being one of the founding members Roman joined IPCC full time in 2005. Prior to that he worked in sales for international telecommunication companies. As our Sales Director he is the guardian of sales related operations and leads the expansion to other markets. He is to our team what Usain is to running.
Roman Errapart | Sales Director
Ken has been leading projects with passion since 2016. He got his communication skills as a salesperson/team leader and IT world knowhow from graduating ICT speciality and working as an IT specialist. His everyday challenge in IPCC is to know and understand our clients expectations and make sure we achieve them. Versatility and facing new cases with different clients keeps his motor running.
Ken Tilk | Project Manager
Having 12+ years work experience in marketing and PR Eva owns the magic of strategic planning, consistency and creativity. She also knows the responsibility that comes with knowing the ins and outs and uses it to work with dedicated people on projects that change the way of thinking and doing things. As our CMO she is shaping and building IPCC brand awareness and growing meaningful partnership networks.
Eva Maimre | Chief Marketing Officer
Kristo joined the hard-working team of IPCC in 2014 and is hitting the sales targets and advising our customers. He believes being an equal and trusted partner for our customers creates the best ground for a long-term cooperation. His second name is Man in the Realm of Nature, but even when off the grid in the jungle it goes without saying that Kristo is always reachable.
Kristo Rannamets | Sales Manager
Tarmo is an expert with 18+ years of IT experience, 6 years of it as a SAP System Administrator. In our team his mission is to offer the most logical, impeccable and well planned solutions that fit our customers needs. Skillful with his hands Tarmo is the team´s MacGyver, who can “jump-start a truck with a cactus“ while flying a kite.
Tarmo Toonpere | System Administrator
Meelis is a self-taught IT expert, who has handled computers for 29 years, last 5+ years as a developer. As our Software Developer he does back-end and front-end development and owns different programming languages. Like a chameleon his forte is adaption as variety keeps him happy and well balanced.
Meelis Annus | Software Developer
Eglė has previous work experience as a back-office specialist and compliance analyst for German market in one of the biggest American financial services and communications companies. As our Account Manager she is the cornerstone of our Lithuanian office, where she is spreading the word of our cloud services. Egle is a beacon of decisiveness, who goes by the mantra of “If you want to be happy – be!”!
Eglė Budreckė | Account Manager (Lithuania)
Ekke is one of the founding members and has 30+ years experience in IT. Studied electrical engineering, built a telephone service from scratch at Starman, founded IPCC and the rest is history. Ekke is the team´s Yes-man, whose incurable optimism and tunnel vision enables him to perform things that seem impossible at first.
Ekke-Edvard Einberg | CTO
Richard is the newest member of IPCC support team (since november 2018). As our System Administrator his job is to help all our customers with their daily problems and inquiries. He is a man of sports and like a true Spartan he believes that a healthy body leads to a healthy mind.
Richard Rõngelep | System Administrator
Karl has studied computer engineering and joined IPCC as our Software Developer to develop custom solutions and offer customer support. In his job his ability to work up and render large amounts of data comes rather in handy. Like Monk, his “OCD“ motivates him to be even better and more thorough every day.
Karl Allik | Software Developer
Kerstin joined the IPCC team as a Project Manager in 2013 and was promoted to Customer Service Manager with flying colors. “Nothing is impossible“ attitude and logical thinking are her forte and along with keeping soft values in high regard she makes sure our customers stay happy. Coaching and emotional intelligence are subjects that are close to her heart.
Kerstin Anneljas | Customer Service Manager
Caspar has experience in very different fields – from food service and sales to computers. He is a self-taught IT expert who monitors the operation of our systems, develops solutions and provides customer support. Being a Master of Multitasking he handles diversity with ease and precision. Making music and photography are his special fuels.
Caspar Ruul | System Administrator
Andres is also one of three founding members and has an extensive experience in sales and managing development projects up his sleeve. His golden skill is analytical thinking and understanding of systems that makes it possible for him to take a broad view. He has nerves of steel, but a soft spot for engaging storytelling.
Andres Loorpuu | CEO
Having 10+ years experience in customer service management, Marilyn enjoys thinking how customer service strategies can contribute to business success. As a Consultant she helps our customers find the best ways to offer excellent customer service and leads our challenging projects. Being equally experienced in working with people and business processes she knows how to move towards a solution even in the most complex cases.
Marilyn Leppik | Consultant
Liivi joined us in 2015 and holds a strong point of view in doing things with integrity and reason. She believes that not only doing right things matter, but doing them the best way. As our CRM Consultant she makes sure we find our customers the best suitable solutions to manage their complex processes related to customer communication.
Liivi Saluste | Consultant, SAP Cloud for Customer
Andrus has been working in IT since the beginning of time. Yes it means before the invention of the WWW. As our DB and Reporting Specialist he is a data miner, researcher and SQL server expert providing high level reports to our customers on a daily basis. He is the team´s Marathon Maestro who enjoys wind in his hair and dust in his eyes!
Andrus Tamme | DB and Reporting Specialist
Let’s talk
Being among the first to offer cloud-based contact center systems already in 2002 we believe in excellence in customer service as one of the most important business fundamentals.
Our cloud services are used globally and our systems help serving clients 24/7.
Get answers to your unique questions, we’re here to help.